About
Who is Palio Express by Karndean?
What is Palio Express by Karndean?
What is LVT flooring?
What are the flooring formats you offer?
What’s the difference between each flooring format?
What is Tackifier?
Is Palio Express flooring waterproof?
Is Palio Express by Karndean easy to fit?
Installation
Is there anything I need to do before the floor is laid?
Where can Palio Express by Karndean be laid in my home?
Can I use Palio Express flooring with underfloor heating?
Can Palio Express by Karndean be fitted outside?
Can Palio Express by Karndean be used in bathrooms and kitchens?
Is Palio Express by Karndean suitable for a wet room?
Can I use Palio Express by Karndean next to an Aga stove or an open fire?
Can I use Palio Express by Karndean in front of patio doors / floor to ceiling windows?
How do I install Palio Express flooring?
What tools do I need to install vinyl flooring?
Can I lay vinyl flooring on any type of subfloor?
Can I lay over an existing floor?
Can I install vinyl flooring on stairs?
Can I install vinyl flooring on walls?
How can I install vinyl flooring through a doorway?
Which direction should I lay my floor?
How do I lay out and acclimatise my floor?
Do you offer an installation service?
I am having a problem with fitting my flooring. What should I do?
Cleaning & Maintenance
My Palio Express by Karndean flooring is now installed – what next?
How soon after I fit my floor can I clean it?
How easy is it to clean and maintain Palio Express by Karndean flooring?
How do I clean my Palio Express floor?
How can Karndean Clean help protect against the coronavirus?
Can I use a steam mop or steam cleaner on Palio Express by Karndean flooring?
Why is it important for me to use Karndean's cleaning and maintenance products?
Where can I buy Karndean cleaning and maintenance products?
Can liquids seep through joins?
How do I remove scratches?
I have small white spots appearing on my floor. What should I do?
How should I protect my Palio Express by Karndean floor against furniture?
How do I remove black scuff marks from my floor?
How long does a Palio Express by Karndean guarantee last?
How do I repair/replace a plank or tile?
Samples
How do I order a sample?
Can I order a sample and place my order at the same time?
Why does my sample look slightly different from the images on the website?
Can I return my samples?
Orders & payment
I love my floor and would like to order more; can I do that?
I’m having problems ordering online, can I call up and order?
Do you have a finance option?
What are the payment options you offer?
Do the prices shown on your website include VAT?
Accessories
How soon after I fit my floor can I clean it?
What is scotia and why do I need it?
Do I need underlay for my floor?
Which is the best floor for reducing sound?
Delivery
How long will it take for my floor to be delivered?
Returns
How do I return my order?