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Cookies policy

Definition of Cookies

A small text file ‘Cookie’, is placed on to your computer’s hard drive through your web browser when you visit our Websites. This file enables us to enhance your current and future visits to the site, improve our service to you and obtain information from you about your internet usage. A cookie will enable our systems to recognise your browser and provide features specific to you. Cookies also enable us to identify whether or not all of the pages which you request are successfully received. All we can do with the cookie is write data to it. We can’t influence or control your computer.

It is also a tool we can use to aggregate usage statistics about the site. This information enables us to recognise popular site features and further develop new ones, adding to the overall visitor experience of the site. For this we use a programme called Google Analytics, which is purely statistical data generating and cannot be used to find out the identity of a user. Whilst these cookies are anonymous, they do allow us to improve our websites.

In the next two sections we list the cookies that we use so that you can understand more about what they do and how they help us provide enhanced services to you.

List of the main cookies:

Cookie Name



An ASP.NET cookie to distinguish sessions. It helps to tie together multiple requests, for example requesting contact from a retailer, samples and brochure requests.



This allows the persistence of brochure requests until they are processed. A cookie is created for each brochure selected. For instance if you select a brochure, then decide to add some samples, the website will store details of that brochure whilst you add samples.



This stores the previously selected retailer to allow for easier filling of forms (the retailer is pre-selected, if you ask to be contacted so you don’t have to re-do your retailer search).


Session cookie


  • Language selection e.g. UK English
  • Home Flooring and Commercial Flooring selection
  • Selected samples and brochures (Your Samples). This stores them until you have finished browsing and complete a brochure and sample request form 

Third Party Cookies:

Cookie Name 


Google Analytics

We use a web analytics service provided by Google, which helps generate anonymous statistics that help us to identify opportunities to improve website experience for our visitors.

Further details are available at on the Google Analytics website:


Clearspring (AddThis)

We use AddThis to enable you to share our pages and content with social media sites such as Facebook, Google+ and X. Clearspring uses several cookies to generate statistics on social media sharing.

Clearspring Privacy Policy

How to opt out of Clearspring’s sharing cookies

You Tube

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode on some of our pages. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube (owned by Google) will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. To find out more please visit YouTube’s embedding videos information page or privacy policy:

Embedding video information:

For general information on cookies view Google's privacy policy:

How to control and delete cookies

You are able to choose whether you wish cookies to be turned on or off. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. If you choose to delete cookies or do not have your browser set to accept cookies from Palio Express, you will still be able to view the site, however you will not experience a personalised visit nor will you be able to benefit from other personalised site offerings.

For more information regarding cookies, please follow this link:

Social Media Sharing Tools

This website now carries embedded ‘share’ buttons to enable users of the site to easily share articles with their friends through a number of popular social networks. These sites may set a cookie when you are also logged in to their service. Palio Express does not control the dissemination of these cookies and you should check the relevant third party website for more information about these. 

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